SD - Sales and Distribution
Create customer sales order
Wrong pricing procedure or sales area
Goal: predictable order fulfillment and billing quality.
Typical stakeholders: sales ops, delivery planner, billing specialist.
KPIs to watch: order-to-delivery lead time, billing block rate, on-time delivery.
A business user runs VA01 during the normal SD process cycle.
Consultant note: Use least privilege, validate master data, and keep reversals documented.
Problem: Sales order created with incorrect pricing results and missing partner determination.
Diagnosis: Check sales area, customer master, condition records, and pricing procedure assignment.
Resolution: Correct master/condition setup and reprice order before delivery creation.